Literacy and ESOL Theories and Frameworks Essay

Literacy and ESOL Theories and Frameworks - Essay Example The learning theories and frameworks can in another way be termed as the philosophical or conceptual orientations that seek to explain the ways of human learning. One of the popular and applicable theories of teaching English is known as the Behaviourist Theory, and was influenced European empiricism around 1914. In this theory, [English] writing, which includes both writing and speaking, occurs as a response to environmental stimuli (Harasim, 2012, p. 13). This means that it can be observed, described, and manipulated. As an English instructor, one can apply this theory in ensuring effective learning is achieved. In explanation, teaching can be perceived of as a process that involves practice, repetition, and rewards. In practice, the instructor should ensure that the teaching they give is put to use such as in writing compositions or oral reading. In repetition, learning can be effected by going over what is being taught over and over again. Finally, rewards should be applied by me thods such as testing what has already been taught. These tests determine the level of learning that has been influenced. The second effective learning/teaching framework in an ESOL language is defined by the Cognitive Theory. This theory has been applied in this context since the 1950s. In its application, the Cognitive Theory defines learning as complex and deep psychological phenomena such as schemas (organized patterns of thought or behaviour), processes for learning, and motivation. In short, English learning can be effectively taught through phases occurring with gradual complexity. In a good way, linguistic learners learn English from playing an active role in the process as well as making their own mistakes. In applying such, memory and problem-solving skills are put into consideration. Instructors apply this theory by subdividing it into three variables, namely

No topic Essay Example | Topics and Well Written Essays - 250 words

No topic - Essay Example Trustworthiness is another significant quality for a customer service representative. If the customers are unable to have faith in what the representative is saying, they will not wish to transact with him. Thus, one must not make false or exaggerated claims, and must only promise what they can deliver. A customer service representative must always be polite and patient. They must refrain from getting agitated, even if the customer is making unwarranted demands. They must hear the customer out, and pay close attention to their needs and wants. After their requirements are established, the customer service representative ought to respond courteously and explain to the customer in detail, what he has inquired about. Additionally, a customer service representative must be able to solve problems in a quick and efficient manner. They must be flexible and accommodating to the customers’ needs. I have been working in the customer service field for three years now, which has endowed m e with a notable comprehension of how to deal with customers. This experience in the field will be a great advantage for me when interacting with individuals. I am a hard working person and will have no qualms about putting in extra effort to ensure customer satisfaction.